Professional Experiences

All-Star Generalist
Jul. 2015 – Present
TimeTap, Charlotte, NC

• Assist clients by writing user documentation and updating release notes through Atlassian Confluence platform
• Schedule and write weekly social media posts through HootSuite platform
• Assist with online presence through search engine optimization (SEO)
practices
• Write engaging and informational blog posts
• Check for software issues through scenario testing and reporting
• Provide clients with technical support by phone, email, and chat messaging

Customer Services Representative
Oct. 2014 – Dec. 2014
Corestaff Services/Shutterfly, Inc., Fort Mill, SC

• Obtain high customer satisfaction scores by providing quality support for customers
• Advanced to leadership position handling Tier 2 telephone calls within three weeks of starting position
• Provide general and escalated technical support for mobile application orders and inquiries involving Android, iPad, and iPhone platforms
• Assist customers with product, order, and production-related queries in addition to walk-throughs

The Tatler Newsletter Editor
Jan. 2013 – Sep. 2013
The Department of English and Foreign Languages, Orangeburg, SC

• Enhance newsletter template design using Microsoft Publisher
• Organize staff meetings and digitally share minutes by e-mail
• Write and revise 10 articles with staff
• Publish newsletter for perusal of 1,800+ students and university visitors

Mellon Mays Undergraduate Fellow
Jun. 2012 – May 2014
The UNCF Mellon Mays Undergraduate Fellowship, Atlanta, GA

• Conduct academic research at Emory University in Atlanta, GA
• Analyze and improve 30+ research drafts during the Summer Institute
• Deliver micro-teaching session using Microsoft PowerPoint and SMART Classroom Technology
• Attend the 2013 Southeastern Regional Conference in Houston, TX and deliver research presentation for the 2014 Southeastern Regional Conference in Atlanta, GA
• Draft and finalize two-year research project of over 50 pages for fellowship submission